Management Consulting - Glenorie, New South Wales, Australia
We have developed, facilitated and delivered training sessions throughout Australia & New Zealand. We have also delivered training sessions on behalf of the Sewells Group and Innovam Group (Netherlands) commencing February 2006. Clients include Ford Academy, GM Training College, Kia Motors Australia, Nissan Learning Academy, Nissan Financial Services, Peugeot Automobiles Australia, Volvo Car Australia plus many of the major dealer groups.- June 2011 Appointed Master Trainer for Kia Motors Australia (KMC) Global KPi Project – 6 month contract via Innovam Group (Netherlands)- Customer satisfaction / CRM training / Customer Service- Conducted business health checks for both sales & service departments. - Dealership & manufacturer business manager (F&I) training.- In-Dealer Mystery Shop / Process Evaluations- Facilitate new product launches – Ford Falcon BFII, Nissan Micra, Nissan Murano, Holden Cruze series I & II, Holden Barina Spark, Holden Commodore VEII, Ford Territory II, Ford Focus MY11- Leadership & Management Skills training- Sales & Service Manager training.- Sales process & product training- Service advisor trainingWe also deliver government accredited courses:- Diploma of Management / Business.- Certificate IV Frontline Management.- Certificate III Retail Sales