Management Consulting - Gold Coast, Queensland, Australia
Servqual International Pty Ltd provides a Service Quality Model or SERVQUAL Model via a method to capture and measure the service quality experienced by customers.Emphasis on the development of quality systems in the field product quality. It is important to improve the quality of related services. Improved service quality can give organisations a competitive edge. The SERVQUAL Model is primarily a qualitative analysis. If a satisfaction survey mainly depends on the transactions between supplier and buyer, the observed quality is measured through generic, environmental factors.