Abbott Research + Consulting | ARC Strategy Ltd
Market Research - , Ontario, Canada
Abbott Research + Consulting | ARC Strategy Ltd Employees
Abbott Research + Consulting | ARC Strategy Ltd Details
We are specialists in customer insight. A small company with an extensive network of highly skilled people we pull in to meet project needs. The Canadian associates of Think Global Qualitative, the expert global network for custom qualitative research.We have helped clients: * get to the heart of problems that have not yielded to other methods* understand the customer journey and the customer experience* find new sources of competitive advantage and differentiation* develop innovation* design improved customer experiences* rethink front end service deliveryParticular expertise in:* customer experience in B2C and B2B environments* all aspects of financial services, from corporate to capital markets to consumer services* technology and business services* employment branding* deep dives into the customer experienceExperienced with many methodologies, including:* individual, small group, and large-scale designs* real-time or extended* in-person, online, mobile, multi-screen* rapid one-time, phased, or on-going projects* classic and cutting edge approaches
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