Abserve
Management Consulting - Alcobendas, Comunidad de Madrid, Spain
Abserve Employees
Abserve Details
Abserve was born from the passion of its founders in helping existing companies to improve systematically and gradually the quality of their service, thus obtaining a higher perceived customer satisfaction.Abserve's service quality analysis assesses the level of service rendered by a specific company based on pre-established operational standards. After analysing the results and the narrative comments from the audit report, the company can establish a clear and concise picture of the service deviations between the service offered and its initial objectives as well as elucidating the causes of this deviation.After analysing the results of the quality audit report, the company, together with Abserve's support, can develop a detailed action plan that will lead to the establishment of the necesary strategies in order to improve the quality of the service offered as well as to meet its quality standards. The final result is the customer's increased satisfaction by reaching his demands in an efficient manner which translates into better economic performance.
