Airlines/aviation - Madrid, Community of Madrid, Spain
Airport & Handling Consultancy Services:- Consulting services for ramp handling licenses tender in 2014 and for all Spanish airports. Tender preparation and handling services implementation (in-house or out-sourced).2015 --> 5 Airports Awared ✓( Madrid, Sevilla, Asturias, Santiago, Vitoria).- Consulting services for other airport tenders: VIP lounges, information desks, air-bridge management, aircraft servicing, General Aviation services, etc- Handling services consultancy for new airlines and self-handling operations.- Centralized handling and other aviation ground services: lost & found, call centers, slot management, load control , Special Assistance Team (SAT), etc.- Ground Service Equipment. Purchase and manteineance advice.- Financial & commercial advice: Handling contracts (IATA Standard Ground Handling Agreement (SGHA) and Service Level Agreements (SLA). Business plans.- Legal advice and administrative documentation (Spain): Civil Aviation Authorizations, Airport activity classification,contacts with Airport Authority.- Quality services: Preparation and follow-up of Key Performance Indicators, Safety Management Systems, Emergency plans, PVSO, RSO, Audits, quality systems implementation and certification: ISO & ISAGO.- Projects: Operations consultancy, new procedures implementation, resources optimization, training, special events and large handling operations preparation and supervision.