Hospitality - Umhlanga, KwaZulu-Natal, South Africa
Founded in 2006, further to an identified need for job coaching at all levels in the hospitality arena, coupled with classroom learning, Allisone Projects offers tailored services to key clients based on their guests' requirements, with the view to equipping the employee and supervisory/management force with the practical skills to engage and serve the guests, in the ever-increasing competitive hospitality and tourism market.Allisone Projects recognises unique skills and theory gaps affect the application of service that the international guest demands. We partner with properties , against measured target improvements, to close these gaps. Hospitality and tourism businesses seldom find formal training improvements valuable due to the difficulty of transferring theoretical learning into practical application in the workplace – coupled by the stringent time demands of the industry.Allisone Projects is modelled on being on the client's site – with minimal disruption to operations, and creating on-site ‘teams' within the workforce. Allisone Projects offers remote and virtual ongoing support between interactions / contact coaching or training. Allisone incorporates client brand standards into all training matters – whilst using the international luxury quality assurance required service and product standards of service – for clients in the luxury international guest arena.We recognise the influence of technology and the ongoing need for people to be aware of their importance in the guest experience, and use various techniques, ensuring training and coaching interactions remain as entrenched behaviours after interactions, without formal training structures interfering with operational duties.All is one Projects focus is to expand and improve on current job skills, to do the current job extremely well, to improve guest satisfaction and increase guest spend, to ensure international standards and recognition, with a think global approach.
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