Allegiance Global Incorporated
Outsourcing/offshoring - Roseville, California, United States
Allegiance Global Incorporated Employees
Allegiance Global Incorporated Senior Management
Allegiance Global Incorporated Details
Helping companies avoid outsourcing's hidden mine fields. Provide companies with contact center and back office resourcing supported by my 30 + as a high level sales and operations executive within the global BPO contact center industry having experience in omnichannel, digital marketing, work at home, integration of social media/internet, lead generation, CEM sales, revenue growth for such leading providers as Vertex Business Services, VXI Global Solutions, Willow CSN, now Arise Virtual Solutions, SITEL, and TeleTech. I have developed sales processes, built national sales teams, acquired key clients, exceeded personal sales and revenue goals, dramatically increased brand recognition throughout various targeted markets -- and have been the driving force in quickly growing these companies into successful, global corporations. My experience has been both strategic and tactical as a hands on player/coach, industry expert with various sized outsourcers. Particular strengths in understanding the outsourcing model, when and how to integrate into brand strategy. In depth knowledge of seamless omnichannel integration of all channels, and technology, multi cultural marketing, home based agent virtual model, social media,and international markets, with specific experience in Nearshore, LATAM Europe, Philippines, India and China.Acquisition and integration of companies and launching new products. I am particularly adept at strengthening client relationships, formulating marketing, sales and business strategies and building sales organizations. Clients range from the Fortune 500 to direct marketing start ups.I have authored numerous industry articles and have spoken at national and international customer service conferences. I am active in a number of industry associations, past President of the West Coast Chapter of PACE.Specialties: BPO, Contact/call centers, outsourcing, sales, marketing, ecommerce, digital demand center, marketing, multi channel, call center technology,
