The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia's only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA's diverse workforce is made up of more than 800 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We're passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.

Website: afca.org.au

Employees: 500 - 999

HQ: N/A

Location: Melbourne, VIC, AU

Revenue: 50 - 100 Million

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The Australian Financial Complaints Authority (AFCA) is a one-stop-shop for consumers and small businesses with complaints about banking, credit, insurance, superannuation, investments, and financial advice. Established in 2018, AFCA is the only ombudsman service for the financial services sector in Australia, providing fair, independent, and effective solutions for financial disputes. With a diverse workforce of over 800 team members from across Victoria and New South Wales, AFCA is committed to delivering a trusted and ethical service that is passionate about fairness and excellent customer experience. Their values of being fair and independent, transparent and accountable, honest and respectful, and proactive and customer-focused are reflected in their culture and workplace, which caters to the diverse community they serve. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman, and the Superannuation Complaints Tribunal. They work with consumers, small businesses, industry, regulators, and government to raise standards and reduce financial disputes through innovative solutions, education, and communication. Their services are free for complainants, efficient, timely, and impartial, and they are committed to delivering a world-class ombudsman service that meets diverse community needs and is trusted by all. Follow them on social media to stay up-to-date with their latest news, updates, and information about the work they do.

The Australian Financial Complaints Authority (AFCA) is a place where consumers and small businesses can go to resolve disputes related to banking, credit, insurance, superannuation, investments, and financial advice. AFCA provides fair, independent, and effective solutions for financial disputes. They work with consumers, small businesses, industry, regulators, and the government to improve standards and reduce financial disputes through innovative solutions, education, and communication. Their services are free, easy to use, efficient, timely, and impartial. AFCA has a diverse team of over 800 members who are experts in dispute resolution, finance, insurance, and superannuation. They are committed to being fair, independent, transparent, accountable, honest, respectful, proactive, and customer-focused. They are passionate about delivering a trusted and ethical service and providing an excellent customer experience. AFCA considers complaints that were previously handled by the Financial Ombudsman Service, the Credit Investments Ombudsman, and the Superannuation Complaints Tribunal. You can follow them for latest news, updates, and to learn more about their work.