Bay Bridge Decision Technologies
Telecom Services - Annapolis, MD, US
Bay Bridge Decision Technologies Employees
Bay Bridge Decision Technologies Senior Management
Bay Bridge Decision Technologies Details
Bay Bridge Decision Technologies has developed CenterBridge™, an agent capacity planning and analysis platform designed for contact centers. Heavy on analytic capability, CenterBridge is a robust and flexible technology designed to plan and optimize center resources and performance—to get the right number of representatives, in the right place, at the right time, to deliver exceptional service. Planners within your organization will develop weekly, monthly, annual, and multi-year planning scenarios for inbound phone, outbound phone, email, IM, casework and processing across the entire enterprise, including multiple sites across geographical regions.www.BayBridgeTech.com@BayBridgeTech
