BigWave Software
Information Technology & Services - Frisco, Texas, United States
BigWave Software Employees
BigWave Software Details
BigWave, founded in 2005, creates service management software that schedules and tracks service, deployments, and maintenance for IT assets, especially in the retail space.♦️ Site Service VisitsEasily assign, schedule, and collect deliverables for a technician site visit.♦️ Complex Project Install Roll-outsEnable the install of equipment/technology rapidly across hundreds of retail locations. BigWave explicitly addresses "High Velocity" projects, replacing your delivery teams' (commonly used) shared spreadsheets. Shared spreadsheets lead to discrepancies, unnecessary delays, and ultimately costs all involved avoidable time and money.BigWave enables a team to quickly generate work orders for each site in the rollout (easy import/export). Amongst other things, it enables the team to schedule technicians, configure alerts, upload deliverables, and track extensive custom field data. Information is accessible 24x7 and shared across the organization/project team eliminating numerous status touchpoints (meetings). The Project Team is then empowered to focus on key decision points, unexpected issues, and keys to improving customers' delivery satisfaction. Beyond the install, BigWave then enables the next phase, Maintenance with all of the history, warranties or other relevant conditions accessible to anyone from your customer to the technician.♦️ Work Order ManagementBigWave is unique - it enables your organization to segment delivery teams by retail account and empower each team to tailor their delivery process according to each account's needs. (e.g. create new work orders automatically). No programming required.BigWave focuses on creating great software and providing superior customer support to help those in the service industry, excelling in the retail IT industry. Any organization that provides service for hundreds of locations benefit from the unique features and functionality BigWave provides.Contact Now! [email protected]
BigWave Software Technologies
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