bot•hello
Computer Hardware - N/A, QLD, AU
bot•hello Details
bot•hello is a customer experience (CX) optimisation agency. We empower brands with agent-driven, self-service, and proactive support and sales experiences that supercharge customer satisfaction and retention.How?⚡️ Happier customers through faster resolutions. According to Forrester, customer support teams "are challenged with overwhelmed agent teams and inadequate tooling for the job at hand." We can help you identify ways to leverage CX technology to automate routine requests and enquiries. Maximise automation to increase efficiency and free up agents for faster response times.🤝 Build stronger connections for customer retention. 69% of customer support leaders believe personalised conversational experiences lead to more solid customer relationships. Strategic integrations and design enable you to scale personalised service and cater to customers wherever they are on their individual journey.🎯 Increase sales and lead generation with conversational experiences. Through scaling conversational support, 54% of leaders expect or have experienced better customer acquisition. Combine conversation design and technology for natural conversational flows that help guide your customers to the best solution for their needs.📈 Use data-driven strategies for better ROI. Leaders cite lack of analytics on their team as a top barrier to scaling effective conversational customer support. We develop CX solutions that provide you with valuable data and insights to find more opportunities to meet your customers' needs and optimise your customer experience.😍 Stand above the rest with memorable experiences that delight. 58% of customer support leaders believe customers prefer engaging with brands through chat. Connect with your target audience using on-brand visual design and messaging powered by user experience principles, conversation design, and cutting-edge technology.Working with Australia's most innovative brands to digitally transform their CX 👉 email@bothello.io
bot•hello Technologies
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