We are proud to work and be partnered with Small Business and Large Organisations and we are Australian owned and operated. Our passion is Customer Service. We assess the service provided in an unbiased manner. We critique the customer service from the ground level. How the staff interact with the Customer is crucial especially from the first greeting. We focus on Customer Service, Competitor Comparisons, Suppliers and Manufactures support to ensure their products and or services are being presented appropriately in the field.At Bourke's Mystery Shopper your success is our goal. Companies spend thousands of dollars in marketing to attract new customers to increase sales, the fact is, you spend less and gain more by retaining your existing customer base.Our extensive experience, geographic coverage, measurement capabilities and powerful and intuitive reporting make us your choice. We offer a more complete, bespoke solution to help you understand and improve your customers' experiences.We have the experience- Retail Sales and Management / Direct Sales and Management / Business Development Management / Registered Club Service and Management / Restaurant Service and Management / Telemarketing Sales and Service / Front Office Service. Our expertise is Customer Service Orientated, our range of experience is vast and it begins with the initial consultation. From Customer Service assessments to Customer Service Workshops, we are here to be of service to you.

Website: bourkesmysteryshopper.com.au

Employees: 20 - 49

HQ: N/A

Location: Sydney, N/A, AU

Revenue: Not Available

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Bourkes Mystery Shopper is a leading customer service evaluation company based in Sydney, Australia. Founded by Michael Bourke, the company prides itself on providing unbiased assessments of customer service experiences in various industries. With a team of experienced professionals, Bourkes Mystery Shopper offers a range of services, including mystery shopping, customer service workshops, and competitor comparisons. The company's mission is to help businesses improve their customer service experiences and retain their existing customer base. They believe that retaining customers is less expensive and more effective than constantly trying to attract new ones. With their extensive experience, powerful reporting capabilities, and bespoke solutions, Bourkes Mystery Shopper is the go-to choice for businesses looking to enhance their customer service. Their expertise spans across various industries, including retail, direct sales, business development, and restaurant management. Whether it's assessing customer service orientated experiences or providing workshops, Bourkes Mystery Shopper is dedicated to helping businesses succeed.

We work with small and large businesses and are proud to be Australian-owned and operated. Our main focus is making sure customers have a great experience. We do this by looking at how staff interact with customers, especially when they first meet. We also compare customer service to that of other businesses, check how well products and services are presented, and see how suppliers and manufacturers support their products. At Bourke's Mystery Shopper, our goal is to help your business succeed. We believe that keeping existing customers happy is more important than spending a lot of money to attract new ones. Our team has a lot of experience in different areas, such as retail, sales, and restaurant management. We offer customized solutions to help you understand and improve your customers' experiences. From the initial consultation to customer service workshops, we are here to help your business succeed.