BPO Certification Institute, Inc
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BPO Certification Institute, Inc Details
We design, prescribe, promulgate and promote the "best" in the global BPO and KPO Industry. We advise governments, supra-national industry bodies and BPO corporations on standards of professional competence and enterprise excellence. We are the world's foremost body on micro-research on human competence, talent management, and service delivery dynamics in the BPO Industry. We offer the most thoroughly-bred certification programs for BPO Professionals cutting across BPO/ KPO domains that so obviously reach far beyond Contact Centers and cut into the most advanced forms of Service Provider Industry segments including, for instance, the more cerebral domains of Marketing and Financial Analytics. We develop and implement excellence standards for the two most business-critical sub-systems of a BPO Service Provider company - service delivery and talent management. Our BSDQ® (BPO Service Delivery Quality) and BTMQ® (BPO Talent Management Quality) Enterprise level certifications are based on SDMS Release 1.2 (Service Delivery Master Standards Release 1.2) and TMMS Release 1.4 (Talent Management Master Standards Release 1.4) - the first standards of their kinds dedicated to the Service Provider/ Vendor side of the BPO Industry.
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