Bright Pattern provides an all-in-one, comprehensive, enterprise-grade contact center platform with all channels native to the platform. With 99.999% availability, Bright Pattern is a simple yet powerful contact center with the fastest time-to-deploy in the industry. Omnichannel Conversations: easy effortless omnichannel conversations for customers and contact center agents. Bright Pattern provides agents an omnichannel desktop to handle all interactions on every channel via a “single pane of glass.” This reduces effort for both customers and agents, allowing for an easy, personalized conversation. Agents can easily see every interaction on all channels and switch to other channels as needed. The omnichannel desktop also provides prior customer journey history. Omnichannel Quality Management: Bright Pattern Omni QM monitors 100% of interactions on any channel and allows supervisors to review, score, and coach agents to improve CX. Supervisors can search for any interaction using keywords or sentiment, review screen and voice recordings, and coach agents. 100% of interactions can be monitored for quality on every channel using AI or low-effort surveys. When quality falls below target metrics, an individual interaction can be identified and routed immediately to supervisors or quality control specialists so they can connect with customers and save interactions. Omni-Enterprise CX™: Any employee can be connected to any customer on voice and digital channels via Bright Pattern Mobile, an omnichannel mobile app for iPhones and Android. The Bright Pattern Mobile App allows the user’s mobile phone to handle voice calls and also allows any employee to message, web chat, or SMS with customers directly from their mobile phone. Because Bright Pattern Mobile is part of the Bright Pattern platform, companies are now able to see enterprise-wide CX productivity metrics for employees anywhere in the company via Bright Pattern dashboards.

Website: http://www.brightpattern.com

Employees: 51

HQ: (650) 529-4099

Location: California, California, US

Revenue: $16.3 million

Bright Pattern is a leading provider of cloud-based contact center software that helps businesses deliver exceptional customer experiences. With ConnectPlex.ai, you can easily find and connect with key decision-makers and professionals at Bright Pattern, streamlining your sales and business development efforts. Our platform provides accurate and up-to-date contact information, including email addresses, phone numbers, and LinkedIn profiles, allowing you to reach out to the right people at the right time. At ConnectPlex.ai, we understand the importance of targeted marketing and our AI-powered algorithms ensure that your message reaches the intended audience. Our database is constantly updated to ensure maximum accuracy, and our customizable filters allow you to tailor your search to fit your specific needs. With ConnectPlex.ai, you can save time and resources while increasing your chances of success in reaching out to Bright Pattern professionals. Start your search today and connect with the people who matter most to your business.

Bright Pattern is a leading provider of AI-powered contact center solutions, offering a cloud-based platform that enables businesses to deliver effortless, personal, and seamless customer experiences across multiple channels. With a focus on simplifying customer service, Bright Pattern's platform combines omnichannel capabilities with embedded AI, allowing companies to efficiently manage customer interactions and measure performance across various touchpoints. Founded by industry veterans who pioneered cutting-edge contact center solutions, Bright Pattern is headquartered in South San Francisco, California, and serves clients across 26 countries and 12 languages. The company's cloud contact center solution is designed to be user-friendly, scalable, and adaptable, making it an ideal choice for midsize and enterprise businesses. Bright Pattern's platform includes features such as voice, text, chat, email, video, messengers, and bots, ensuring that customers can interact with companies in the way that suits them best. Bright Pattern's commitment to innovation and customer satisfaction is reflected in its industry-leading features, such as its AI-powered omnichannel quality management capability. This feature enables

Bright Pattern helps companies make customer service better, easier, and faster by providing a simple and powerful AI-powered contact center. Their cloud-based platform can be easily set up and used by businesses without needing expensive professionals. It allows companies to communicate with customers through different channels like phone, text, chat, email, video, messengers, and bots, and provide a personalized experience. The platform also helps companies measure and improve their customer service across all channels using AI. The company was started by experts who have years of experience in creating contact center solutions, and their technology is used in over 26 countries and 12 languages.