Brilliant Workplaces
Management Consulting - Cooperstown, New York, United States
Brilliant Workplaces Employees
Brilliant Workplaces Details
Brilliant workplaces provides customer and team member experience, customer service, team/leadership development and communications consulting services. Drawing from over 15 years of experience in retail, healthcare, hospitality and retail, Brilliant Workplaces can help you reimagine your Customer Experiences (CX) and Employee Experiences (EX) by focusing on what matters. Experience Design - By harnessing a combination of data, innovation, technology and creativity, we can create experiences that get real returns for your business. Utilizing (or developing) your voice of the customer, Brilliant Workplaces can help you understand where your experience gaps may be, and develop new processes and communications that delight every time.Customer Service - Be there and support your customers at every point of their journey - from digital to in-person. By providing the right processes, technology, tools and training - we can keep your customers connected and engaged with your brand.Team/Leadership Development - Improve productivity, boost engagement and give your leaders and their teams the tools they need to be successful. We can create a customized solution that utilizes research based assessments, training, on-demand video or 1:1 coaching. Examples of projects are: - Physician communication training and coaching - Voice of Customer selection and implementation - Employee Recognition and engagement - Customer Service champion/advocate program - Brilliant Leadership Academy for new and developing leadersContact Suzanne@brilliantworkplaces.com to find out more about your organization can shine brightly!
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