Information Technology & Services - , ,
BTP Consulting addresses your issues by being process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, Business Process Improvement) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
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