Buljan & Partners Consulting Germany
Management Consulting - Munich, Bavaria, Germany
Buljan & Partners Consulting Germany Employees
Buljan & Partners Consulting Germany Details
International consulting company for Customer Centric Management (CCM). We support customers in the definition and implementation of customer-centric business strategies and processes. Our corporate mission: Exceeding Expectations! Buljan & Partners at a glance • Over 150 projects for international clients in 15 countries • Over 12 years experience in Customer-Centric Management • Offices in Madrid, Munich und Lisbon • Over 50 employees in our offices • Strategic partner of Maritz CX, one of the world's largest marketing research firms • Our customer loyalty rate 95 % proves our success Customer Centric Framework At Buljan & Partners we have developed a customer-centric management framework to successfully integrate Customer Centric Management within the company and thus generating sustainable, profitable growth. The aim of this approach is to understand the customer better and together - across all departments - meet the expectations and wishes of customers. Our CCM Framework is based on 5 key areas, which account for the implementation of a sustainable, customer-focused organization: Customer Centric Management Leadership: Transformation and development of the top management to lead a customer-centric organization Customer Centric Process Leadership: Definition, design and implementation of customer-centric processes Customer Centric Technology Leadership: Planning, design and implementation of an IT framework to efficiently use customer data in order to achieve the desired leverage effect of customer orientation within all activities Customer Centric HR Leadership: Defining, structuring and implementing HR strategies and policies, which put an emphasis on customer and employee orientation Customer Experience Management (CEM): Creating and achieving profitable customer experience strategies
