C-Xcel
Management Consulting - , Delhi, India
C-Xcel Employees
C-Xcel Details
Our Purpose is to help B2C businesses Achieve greater Success through Customer CentricityAt the top of every business' goals list is to exceed its customers' expectations in order to retain them as long-term loyalists. That is the surest way of increasing business revenue and ensuring longevity of the organisation. Our Vision : To help organisations achieve high standards of CX through adoption of a customer centric approach.From purpose to profit, every decision a company makes intrinsically, impacts its customers extrinsically. The more an organisation brings the customer into the core of its existence, the more it can create delighted and high value customers, who offer repeated and consistent business. As a result the beneficiary is the company itself, through higher revenue, lower costs and even higher profits.Our Mission : To take customer centricity into hundreds of B2C organisations & help in building Capability, Tools & Processes to support a CX driven culture. The new age customer is both demanding and discerning and wants nothing short of speedy and convenient processes and resolutions. In addition, an explosive availability of data is driving new means of learning and resolving CX concerns. It is pertinent to build an engaged employee culture that owns and delivers the CX agenda. Finally the goal is to create customer love and advocacy for the brand, which is the epitome of CX.Our Values : we operate from Commitment, Compassion & Clarity. • Commitment to the partnership spirit as well as to produce agreed end results• Compassion to operate from empathy for both clients and their customers• Clarity and focus to cut through clutter and create simple solutions
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