C3 Partners UK
Management Consulting - , ,
C3 Partners UK Employees
C3 Partners UK Details
C3 Partners brings a radically different approach to organisational change - centred unambiguously on the customer. We put our clients' customers at the heart of their change agenda to deliver transformed results for organisations, based on great outcomes for their customers.C3 Partners' proven Customer-Centred Framework unlocks the full potential of customer-centred change. We look straight to your customers' needs to gain the clearest possible view of performance. With the customer as a compass we help our clients simplify complexity and build practical customer-centred change strategies.Three main steps:Voice – uncovering the simple but powerful things valued most by customers and staffVoice is based on a structured, real and relevant dialogue with customers – providing a clear assessment of current performance and identifying key themes in your customers' needs. Using Voice we create the vision of your organisation's customer-centred future, defining the strategic opportunity, and the quick wins.Gap – understanding the difference between what customers truly want and what is actually being deliveredWe examine the core themes from the customer Voice in the context of the fundamental organisation dimensions of structure, process, technology and behaviour to uncover Gaps between the organisation's operations and delivery, and customers' needs. With this analysis we evaluate strategic change options – balancing customer impact with business attractiveness to build a roadmap to achieve your goals.Change – delivering lasting performance transformation based on what customers value mostWe partner with our clients to build their customer-centred organisation, developing practical change programmes that optimise delivery of benefits and maximise return on investment. We embed an enduring customer-centred operational management environment – equipping your organisation to adapt in the most agile way to meet fast-changing customer needs.
