Telecommunications - Richmond, Virginia, United States
In today's online world, consumers have more of a voice than ever before — and they want to know that the companies they support respect their time and value their business. Serve them well, and you have a powerful, outspoken advocate on your side. In fact, their voices are so influential that from Forbes to Forrester business analysts are calling 2013 the "Year of the Consumer." CALLPROMISE partners with high-service brands that recognize the landmark period we're entering, and we help them engage customers with exceptional contact experiences. CALLPROMISE offers more than a callback or virtual queuing solution: We're dedicated to reconnecting companies with their customers. Our resource planning methodology revolutionizes workforce efficiency and sets the standard for call center operations — and happy consumers.