We are a leading player within the remediation market having worked on every major regulatory review since 1998. As experts in business reviews and complaints excellence, we design pragmatic operational processes ensuring your complaint functions and remediation projects operate at maximum efficiency protecting the relationships you hold with your customers. Providing practical, scalable solutions for all your remediation needs, we work in partnership in a wide variety of sectors including: Life Assurance, Pensions and Investment and General Insurance, Banking and Mortgages, Retail, Utilities and Telecommunications. Our services include: Remediation services – When a problem impacts customers adversely and requires rectification, we use our remediation expertise to design implement and deliver an end-to-end customer focused programme that resolves the issue quickly and effectively. Our extensive project management experience and high quality operational resources ensure that we can provide the most appropriate solution.Interim project management – Our services are used by businesses looking to secure flexible and cost effective resource for ad hoc activities. We offer highly skilled and professionals including project managers and business analysts on a temporary basis giving additional support and expertise during times of change or challenge. Operational Consultancy – Our operational delivery capabilities include process design and improvement, diagnostic checks, in-house training utilising innovative frameworks and tools. We deliver cost effective solutions, improving the customer experience.Complaints management – Our approach includes all elements to deliver customer satisfaction-efficiency, consistency, and outcome assurance. For more information please email remediation@capita.co.uk.

Managed services Flexible resourcing Complaints handling Complaints management Remediation programmes Complaints assessments Regulatory compliance Risk management Cheque issues Client Tracing Complaints assessment/management/handling Interim regulated resource End to end solution Project Management Letter prints/mailing Complaints Assessment Complaints Handling Complaints Management Flexible Resource Interim Regulated Projects Managed Services Remediation Programmes