Prior to co-founding Capstone, Jane McLeod & Sue Tetzlaff were part of a senior leadership team that engaged employees to save a very important community asset - its community hospital. We didn't just save it -- it became wildly successful.The strategies, tactics & lessons learned became desired by others. In response, Capstone Leadership Solutions, Inc. and The Framework for Achieving Great Results© were born.And now, in 2021, ASCEND™ is the next evolution of The Framework. With more than a decade of discovery and refinement, and backed by proven results, ASCEND™ offers the healthcare industry something it has never experienced before. ASCEND™ is a revolutionary e-Innovation platform that unites a healthcare organization's employees and leaders on a pathway of ongoing improvement and innovation. ASCEND™ delivers the perfect combination of "DFY" (Done For You) strategies and solutions and guided "DIY" (Do Innovation Yourself) so leaders and employee-driven innovation teams can MOVE FASTER toward their organization's unique opportunities and key strategies. We are proud to share a small sample of results:✅Best Places to Work⭐Increased Employee Engagement - 22nd to the 71st percentile in 1 year⭐National Laureate Awards for Workplace Excellence – three consecutive years✅Providers of Choice⭐#1 Patient Satisfaction Rating (HCAHPS) of 121 Michigan hospitals 3 consecutive years⭐LeapFrog "A" Ratings & ISO Certifications⭐5-Star Patient Survey (HCAHPS) and Medicare Overall Ratings✅Growth⭐$120M revenue increase two consecutive⭐Double net revenues in 4 years with no price increase & 6 competitors within 30 miles✅ EXPERTISE: We have served dozens of healthcare organization and equipped thousands of leaders & employees with skills necessary to create extraordinary results. Jane and Sue are the co-authors of The Employee Experience: A Capstone Guide to Peak Performance. ✅ CONTACT US for a free phone consultation: http://bit.ly/2Ybz1of

Leadership Training Coaching/Consulting Strategic Planning Retreat Facilitation Train-the-Trainer Keynote Speaking transformations rural healthcare healthcare operations culture healthcare strategy strategy execution employee engagement employee experience patient experience leadership development public speaking keynote speaking change high reliability critical access hospitals independent hospitals ambulatory surgery centers clinics