CATALYNK - Sharing Knowledge. Smarter.
Professional Training & Coaching - Boston, Massachusetts, United States
CATALYNK - Sharing Knowledge. Smarter. Employees
CATALYNK - Sharing Knowledge. Smarter. Details
CATALYNK Sharing Knowledge. Smarter. is certified by The KCS Academy to provide Knowledge-Centered Service (KCS®) training and consulting. KCS is a methodology that ensures your customers and staff get up-to-date knowledge they need, faster. Through training and use of KCS Practices that can be applied within the workflow, your staff will embrace the benefits of sharing to improve the customer experience. By structuring your knowledge, it becomes an essential asset that propels self-service, and customer and staff loyalty.CATALYNK offers KCS public and in-house workshops and training for KCS and Intelligent Swarming adoption and on-going maturity coaching. Our KCS consultancy focuses on developing a knowledge-sharing culture as a key driver of customer satisfaction and competitive advantage. We are certified practitioners and trainers of KCS v6 and of Prosci® Change Management methods.Our services are available virtually world-wide. Reach us on knowledge@catalynk.coor phone: NZ: +64 21 325 461 | US: +1 510 629 5119 | AU: +61 3 9028 8995 | UK: +4420 8123 0113Knowledge Centered Service (KCS®). KCS® is a registered Trademark of the Consortium for Service Innovation™.
CATALYNK - Sharing Knowledge. Smarter. Technologies
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