Centric Leadership Strategies LLC
Management Consulting - Atlanta, Georgia, United States
Centric Leadership Strategies LLC Employees
Centric Leadership Strategies LLC Details
In today's highly competitive business environment where subscription models with short contract lengths are the norm, it's vital to deliver continuous value, success, and great customer experiences. Centric Leadership Strategies is a consultancy focused on helping companies optimize customer relationships to drive revenue growth, increase retention, and improve customer satisfaction. We collaborate to understand your business challenges, meet you in your current situation, and design customer engagement strategies that work for you.At Centric, we believe that while technology is great for scaling, it should be used where appropriate and only if appropriate to your situation. A crawl before you walk and walk before you run philosophy delivers strong ROI. Centric is platform agnostic. If you use or desire to implement a CRM, Customer Success Management system, or Voice of the Customer tools, we will help identify the best system to meet your needs.Advisory services include:• Customer Success Strategy and Program Design• Customer Success Digital Transformation• Quarterly/Executive Business Review Strategy• Playbook Development• Customer Segmentation• Customer Communications Programs & Governance• Retention strategy• Executive Sponsor Programs• Customer Advisory Boards• Renewal Process Strategy• Closed-loop Action Processes (Insights to Action)• Cross-functional Collaboration• Voice of the Customer programs (Net Promoter Score, Pulse Surveys, Transactional Surveys, Customer Verbatims)• Fractional Chief Customer OfficerContact: David Ellin770.853.5115DavidLEllin@gmail.com
