Founded in 1981, CenturionCARES, Inc. is a systems integrator with a suite of innovative solutions designed to automate any organization's communication process and deliver superior experiences for their members and clients. Their industry-leading CARES™ Contact Center Solution is an all-encompassing communications platform consisting of ACD, IVR, CRM, Outbound Notification, Proactive Authentication, Audio and Screen Recording, Real time Monitoring and over 120 Reporting options. Relying on an extensive technology and systems integration history, hardware expertise, and software development skills, CenturionCARES has helped reduce costs, streamline processes, and enhance member service experiences for over 1000 federal, state and local government agencies, public and private utilities, financial institutions and various Fortune 1000 and SMB clients worldwide. CenturionCARES maintains their headquarters and sales group in Oldsmar, FL, with engineering and operations support facilities in Waukesha, WI Applications developed by CenturionCARES integrate with the Public Switched Telephone Network (PSTN) and any customer premise telephone system. They include: • Interactive Voice Response (IVR) • Automatic Call Distribution • CARES Notes for CRM • CARES Screen Pop • CARES ProSpeak • CARES Virtual Hold • Intelligent Queuing & Routing • Real Time Monitoring • Audio & Screen Recording • CARES Survey & Scorecard

Interactive Voice Response IVR Contact Center Solutions Automatic Call Distribution ACD Predictive Dialer CARES Notes - Contact Record Management (CRM) Password Reset Survey ProSpeak Caller Authentication Virtual Hold Cloud Customer Experience Hosted ACD IVR Containment Customer Experience PCI Call Recording Computer Telephony Integration CTI Call Center Software Call Center Solutions SaaS Telephone Communications Services Telecommunications