Computer Software - Thiruvananthapuram, Kerala, India
• Assist in the development of the strategic plan for all operational activity \• Implement and monitor the annual and medium term operational plans, programs and projects to meet overall objectives and agreed timings;\• Direct via Project Managers the Software, Knowledge Base, Data Base and Customer Support teams to overcome technical and other constraints on the delivery of projects;\• Support and maintain an environment in which: Software Development is specified, designed, developed, tested and maintained in an efficient and productive manner;\• Customer Support is provided in a proactive manner that ensures appropriate communication with members; In order to enable all projects to be executed in a member driven way.\• Ensure that project teams communicate effectively with all functions as necessary to ensure on time and on quality project delivery;\• Working with the Heads of Functions, the Project Manager and others, foster a team-based culture, ensuring positive interactions with other teams and with external collaborators;\• Provide support and advice for other functions as appropriate.\• Establish and maintain appropriate staff resources of the Operations Team to ensure that projects are delivered on time, on budget and to the agreed quality standard;\• Manage appropriate personal development plans for all Operations staff;\• Within the CERPS limited policies and procedures, to establish clear organizational structures for the Operations Team, including responsibilities and accountabilities of individuals.\• Ensure effective internal communications both within the Operations team and across the organization.\• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions. \• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
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