Channel Watch
Hospital & Health Care - , California, United States
Channel Watch Employees
Channel Watch Details
We offer mystery shops for all behavioral health treatment settings and levels of care.Customize your insights based on location specific demographics and service offerings.Our programs provide objective feedback on the quality of the first and one of the most important interactions with your facility – the phone call. We offer a wide array of programs and services designed to improve the quality of every interaction with every caller.Our experience has taught us to measure call center activity in ways unique to behavioral health hospitals. All of our programs are designed to provide the objective, impartial feedback needed to measure the quality of each phone interaction conducted by your Behavioral Health Admissions or Intake staff.OUR HISTORYFounded in 2003 (formerly "Channel Watch)", we have helped many behavioral health hospitals, departments and addiction and recovery facilities improve performance and patient experiences, increasing overall patient satisfaction.Make Every Patient Experience A Great OneIt's all about the patient! Hundreds of healthcare facilities rely on our training to improve call center performance and customer experience.Call us today and let's discuss how we can partner to help your transform your call center! 866-535-2046
