Insurance - Madison, Wisconsin, United States
Jim Chávez owns Novo Insurance Agency LLC and is our resident home and car insurance expert. A teacher at heart, he simplifies the insurance experience by giving step by step guidance along the way.Before Novo, he was a bilingual casualty adjuster and a claims manager at American Family Insurance for 6 years, helping countless customers in the claim handling process. Former customers and colleagues comment about Jim's commitment to delivering a superior customer experience; his professionalism, compassion and expertise to each claim. Jim is a graduate of Marian University of Wisconsin and served as a youth soccer coach before joining the insurance industry. He continues to practice service learning and servant leadership. After years of participating on the sidelines of the independent insurance world, he decided it was time to change the way people feel about insurance. Jumping in feet first, he and his wife founded Novo Insurance Agency and have been happily running a couples' owned small business since. Need an insurance guide? Jim has carried his claims management expertise and teaching skills over to help you understand how to protect yourself. Most days Jim can be found helping folks with their insurance needs. In his free time he enjoys spending time with his family (wife and young son), attending Wisconsin sporting events and playing sports. You just found an insurance advisor whose passion is teaching!
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