Information Technology & Services - London, England, United Kingdom
Clarisite is a powerful, big data, behavioural & content analytics solution for Web and Mobile.It is non-intrusive so is fast and simple to implement; it is easy to use and delivers benefits from day one with a rapid ROI.Clarisite's unparalleled record-replay technology enables new insights into how exactly your Customers interact with your web site. It enables you to understand not just WHAT your online Customers are doing, but also WHY.By using Clarisite, you enhance your Customers' online satisfaction, significantly improve conversion rates, reduce operating costs and increase revenues from lost transactions.Clarisite offers both a cloud and ‘on premise' solution for web and native apps.The demonstrable benefits and capabilities include:• Customer Services - Savings of over 30% in call durations and cost (achieved within the first 6 weeks of live running in an 80 seat contact centre)• Marketing analysis using Big Data qualitative analytics with improved take up and targeting• A full record and replay of the exact online transactions for real-time, omni-browsing• 11% improvement in D2C sales and automated prospect generation.• Web process optimization to improve process flow and Customer Experience• 95% reduction in non-reproducible errors If you are an organisation that:-• Transacts mission critical business over the web;• Wants to improve web sales and understand your Customers' online behaviour• Is committed to excellent Customer experience and reducing your costs in your call centre;• Wants to improve record keeping for web related activity and reduce risk;• Needs to be able to immediately resolve complaints and disputes relating to online transactions• Needs to achieve these benefits quickly and at low cost; then you should be talking to Clarisite - whether you are in the banking, insurance, gaming, travel, utilities, retail, public or private sectors.
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