ClearAction Continuum
Management Consulting - , Arizona, United States
ClearAction Continuum Employees
ClearAction Continuum Details
The Experience Value Exchange is your real-time daily dose of strategic-impact templates, guidance & peer-to-peer sharing for leadership of CS, CX, EX & Marketing -- all stewards of insights essential for your firm's nimbleness. Join today at ClearAction.com/team-sportEarn your badge for these 6 vital competencies!AGILITY: Continuous adaptation ♦ Facilitate enterprise-wide use of CX+EX+PX insights♦ Influence CX+EX+PX-centered actions ALIGNMENT: Silo-smoothing♦ Instill lifetime value mindsets ♦ Align motivations ACCOUNTABILITY: Trust-building♦ Foster mutual respect♦ Drive commitments Experience leadership sets you apart from the crowd:♦ Gets you out of the weeds of remedial program management, narrow scope, and common practices♦ Instills customer/employee/partner productivity excellence as a way of life♦ Sustains results through booms and busts♦ Prevents massive waste in turnover, productivity, reputation, time, costs and opportunities♦ Establishes magnetic attraction to new & existing customers to maximize lifetime value growthYour team subscription to the Value Exchange allows everyone to learn new outlooks and techniques together. In experience leadership, one bad apple can spoil the barrel in your positioning and silo-smoothing. Collective skill-building is vital to organizational nimbleness.Value Exchange membership gives you access to all of ClearAction's online courses, templates, handbooks, study highlights, and MUCH more from fellow members and thought leaders.Examples of Experience Leadership achievements:♦ Increased: customer productivity 10X, monthly customer savings $1M♦ Reduced: 5 days to 5 hours lead time, trouble-shooting cycle time 6X, customer engineers' learning cycle time 80%, customers' time for service 16x, customer-reported bugs/issues 75%♦ Exceeded customer expectations by 75%A la carte:ClearAction.com/cx-coachingClearAction.com/customer-experience-trainingClearAction.com/customer-experience-tools
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