We are a highly specialised, Sydney-based cloud contact centre integration company with enterprise clients across Asia Pacific.CloudWave was born out of the market need for innovative, leading edge engineering in the new generation of Cloud technology. We specialise on the contact centre & all ancillary services including telco, network, security, Unified Communications, Work Force Management, Quality Management, Voice & Screen recording, Analytics & even resourcing. Our end-to-end methodology begins with a thorough, documented business requirements workshop. Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & CUSTOMER EXPERIENCE.6 years on & with over 50 mission-critical diverse contact centres under our management, we are proud to be recognised as a "Go to partner" for any new cloud contact centre project. Large scale clients such as DHL, Boral, Zurich as well as more new age unique companies such as – Console, Reckon Software & the Sydney Opera House.We transact as both an Enterprise Services partner and a TBS partner of Telstra. We are one of very few AMAZON CONNECT partners with APAC wide skills. We are Serenova Contact centre partner of the year for 3 consecutive years & hold true to the saying we are a reflection of the company we keep. We are aligned with the best of breed vendors & carriers in the market including ZScaler security, UNIFY, Teleopti, BIRST & Agyle.Our culture is curious and vibrant. Service is our heart and soul. Our 24/7 NOC ensures our other mantra is upheld "It's not what happens before the sale it's what happens after that counts". Fun, passion & meticulous diligence in getting the job done are principles for all CloudWave staff to live by. Come and join us for the journey!

Website: cloudwave.com.au

Employees: 10 - 19

HQ:

Location: , , AU

Revenue: 1 - 2.5 Million

Are you looking for contact information for CloudWave Asia-Pacific? Look no further than ConnectPlex.ai! Our comprehensive B2B lead generation products provide you with the most up-to-date and accurate contact information for key decision-makers at CloudWave Asia-Pacific. With our AI-powered algorithms, we can help you quickly and easily connect with the people who matter most to your business. At ConnectPlex.ai, we understand the importance of having access to reliable contact information. That's why we've dedicated ourselves to providing our clients with the highest quality data available. Our team of experts works tirelessly to ensure that our databases are constantly updated and expanded, so you can be sure that you're getting the most current and accurate information possible. Whether you're looking to expand your business or explore new opportunities, ConnectPlex.ai is the right place to start.

CloudWave Asia-Pacific is a leading cloud contact centre integration company based in Sydney, Australia. With a focus on delivering world-class customer experience, they specialise in tailored solutions for enterprise clients across the Asia-Pacific region. Their comprehensive services include backend architecture, bespoke desktop and mobile application design, and integration with relevant business tools. As a trusted partner for mission-critical contact centre projects, CloudWave has worked with a diverse range of clients, from large scale companies such as DHL, Boral, and Zurich, to new age unique companies like Console, Reckon Software, and the Sydney Opera House. Their reputation for excellence has earned them recognition as a "Go to partner" for any new cloud contact centre project. CloudWave's team of experts are passionate about service and diligent in their approach to getting the job done. Their 24/7 NOC ensures that their mantra of "It's not what happens before the sale, it's what happens after that counts" is upheld. With a culture that values fun, passion, and meticulous diligence, CloudWave is a reflection of the company they keep. As an Enterprise Services partner and a TBS partner of Telstra, CloudWave is one of the few Amazon Connect partners with APAC wide skills. They are also Serenova Contact centre partner of the year for three consecutive years, and are aligned with the best of breed vendors and carriers in the market. With a focus on innovation and leading-edge engineering, CloudWave is the go-to partner for any business looking to improve their customer experience and streamline their contact centre operations. Join them on their journey to revolutionise the way you connect with your customers.

At CloudWave, we specialize in creating top-notch contact centers using cutting-edge cloud technology. We work with large and small businesses across the Asia-Pacific region, providing tailored solutions to meet their unique needs. Our team of experts will work closely with you to understand your business goals and design a customized contact center that streamlines your operations, reduces costs, and improves customer experience. We offer a wide range of services, from engineering and architecture to application design and delivery. Our focus is on providing a seamless customer experience, and we work with the best vendors and carriers in the industry to ensure that our clients have the best tools and technology at their disposal. At CloudWave, we take pride in our culture of service, passion, and diligence. We believe in building long-term relationships with our clients, and our 24/7 support ensures that we are always there to help. Our team is curious and vibrant, and we strive to make the process of creating a world-class contact center an enjoyable and rewarding experience for all involved. Join us at CloudWave, and let's elevate your contact center to the next level!