CodaInterface
Marketing & Advertising - Barcelona, Catalonia, Spain
CodaInterface Employees
CodaInterface Details
When a claim occurs (doctor visit, roadside assistance, damage at home, etc.) who provides the service to solve such claim, in the vast majority of cases, is not the insurance company but is an intermediary company contracted by the insurance company.It will be the intermediary company and not the final customer, who will transfer the service feedback to the insurer. In front of, for example, a bad service (unsatisfied customer) the intermediary company will have logical reasons not to report such situation, with the transparency that the insurer would like.Our system allows to know instantly the direct opinion of the insured.We use small questionnaires of 2 to 5 questions, which are sent just at the end of the service, mainly via text message, to be answered directly through the mobile phone.Thanks to this we get:- Online and immediate monitoring of the quality of the services provided, without the intervention of the service provider. -> We send daily a table with the average of all the answers, grouped by day, week, month and year. Our intention is that the insurance company knows permanently and without effort, the daily valuation of the services provided by the final customer.- Immediate detection of unsatisfied clients, anticipating possible lost -> When a response occurs below a predetermined limit, the information is automatically sent to a responsible person or department of the insurance company, with the ID of the insured.- Compare and / or classify the providers, depending on the quality of the services provided -> We send a daily list, with all intermediary companies classified by one or more variables. From this classification, the insurance company can manage incentives, penalties, new hires, etc.
