Hospitality - , Victoria, Australia
Australia's first Indigenous-owned commercial laundry operates in northern Melbourne, cleaning millions of items each year.Our story.Robert Stewart started cleaning grease and stains from the clothes of meat workers and caterers in 1979, gaining a steady flow of customers as he took on laundry challenges that others couldn't tackle.Today, the company he founded, Complete Workwear Laundry Services, has built up a broad client base, laundering millions of items each year in two major Tullamarine laundry facilities.Australia's first Indigenous-owned commercial laundry is also the nation's largest Indigenous-owned laundry and Robert's daughter Nicole, who is now CEO and owner, has built an award-winning business certified by Supply Nation.The company has built an outstanding reputation for price, service quality and reliability and today provides laundry services for 19 airlines, dozens of hospitality clients, universities, manufacturing facilities and government departments.Equipped with state-of-the art commercial washing equipment, the company is differentiated by its commitment to staff and service. For example, every item for business and first class airline passengers is hand folded and inspected before being packed to each airline's specifications, to ensure optimum quality control.As CEO, Ms Stewart takes a very hands-on role, starting work at 4am each day to supervise staff and ensure customers receive serviced items on time, every time.As a proud Indigenous woman, Ms Stewart tries to give back to others who have had a tough start, providing employment opportunities to women who have escaped from domestic violence or who are seeking a fresh start after a prison sentence. Staff are both Indigenous and non-Indigenous, and tightly supervised to ensure the business continues to thrive – reflecting the values of integrity, service and respect that the business has been built on.
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