ComputerTalk's ice is a native Microsoft Teams contact center solution. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Effective communication is the driving force behind success for any organization. ComputerTalk provides organizations with tools to deliver excellent communication experiences across every media channel using ice. ComputerTalk ice allows organizations in all industry verticals to integrate their business applications into their contact center, transforming the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers. Founded in 1987, ComputerTalk, is headquartered in Toronto, Canada. ComputerTalk is a global provider of enterprise-class Teams native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk provides products and services to customers in six continents. Our solutions are used by customers in Canada, USA, South America, UK, France, Australia, Israel, Africa, Mexico, Central America, Trinidad and Tobago & Jamaica.

Contact Center Unified Communications Contact Center for Lync Automated Notification System Lync Applications Speech IVR Social Media Lync ISV Qualified UCMA Lync Native PCI-Compliant Skype Skype For Business Microsoft Lync Skype for Business Native CRM Integrations Multimodal Recording PCI Cloud Cloud and On-premises Multi-channel elevations Omnichannel Web Chat Real-time Reporting Historical Reporting Interaction Viewer PBX Agnostic Multimodal Recording Speech Analytics Microsoft Gold Communications Specialist Office 365 Microsoft Teams Mobile Chat Customer Experience Voice Calls Video Calls Enterprise-Level Security WFM Integration Integrated Interaction Viewer Chatbots CRM Dynamics 365 Salesforce ServiceNow Teams Microsoft Teams Contiguous Communication Team Native Microsoft Teams Native Call Center