ContactCentreSmart
Management Consulting - Edenvale, Gauteng, South Africa
ContactCentreSmart Employees
ContactCentreSmart Details
ContactCentreSmart helps decision-makers in organisations make smarter decisions about their contact centres and beyond.What type of decisions do we help with?We help with decisions that lead to:• Better customer and employee experiences• Better operational productivity• Better organisational growth and cohesionWhen should you consider hiring ContactCentreSmart?• When you're thinking of changing your existing technology and you're looking for viable options.• When you're thinking of outsourcing or insourcing your contact centre operations and are looking for viable options.• When you need help building a business case to support your vision of a better contact centre.• When you need to cut costs without cutting quality.• When you need to take your customer service experience delivery to the next level. • When you need your QA, WFM and/or operational team managed on an interim basis. • When you need to train or coach your team on the 'ins and outs' of contact centre operations, QA & WFM.If you're looking for an independent specialist perspective to help boost your team's performance, then please get in touch.#BeContactCentreSmart
