Convai NZ Ltd
Software - N/A, N/A, AU
Convai NZ Ltd Employees
Mark Dorrell
Senior Software Engineer and telephony specialist at Convai (previously Salmat, VeCommerce)
Convai NZ Ltd Senior Management
Convai NZ Ltd Details
We are the creators of Oration, a contact centre solution which utilises artificial intelligence to automate conversations and improve both customer experience and the efficiencies of your call centre. Oration enables contact centres to deliver full natural language call routing solutions with no technical capability. Oration will:-Reduce average handling times-Increase uptake to self service-Provide targeted banners-Facilitate a digital channel shift-Improve agent and customer engagement-Support speed to competency.Plus, it is a solution which is affordable for all call centre sizes.For 20 years, we've been asking ourselves how we can make contact centres run better and then designing and delivering the solutions to meet the needs of our industry. We were one of the first companies to build what is known as an IVR (Interactive Voice Response) and to use natural language speech within contact centres. Our experienced team is 100% dedicated to enabling better conversations for your contact centre - making every conversation count. Now, with the backing of Probe Group, we look forward to continuing to deliver innovative solutions to meet the needs of the industry now and into the future.
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