@Convergere, we offer lean and effective assessment services that can be used to evaluate your organization across multiple dimensions in service quality and customer experience. As business consultants, we know that exceeding customer needs is extremely important, but creating an unforgettable customer experience for your customers is the greatest challenge. We do our work simplified. As part of our methodology, we utilize a number of components—site visits and interviews, work activity assessments, performance metric assessments, customer satisfaction surveys and leading practice adoption analyses. Various components of the assessment can be customized to best suit your needs and the availability of data.You will receive our assessment findings—which cover business process, strategy, staffing, technology and more—and improvement recommendations, as well as an implementation plan that includes actionable steps for achieving your improvements. Our recommendations and plan are grounded in reality and geared to help your organization become more operationally and financially efficient. We leverage our vast experience in implementing improvements to ensure that yours are achievable and tailored to your business and priority needs.We understand that organizations pay a lot of money to get advice packaged up in a pretty report by a consulting firm and then, nothings happens. For companies stretched for internal resources or wanting to speed up the timeline so they don't sit stagnant, a project-based or interim executive can be a powerful solution.We do not offer just advice. We mean action. As part of our consulting services, we have interim executives who have run, grown, and turned around businesses. While this experience lends itself to creating a strong roadmap, the true strength of interims is that they can be engaged to make the plan a reality.

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