Our Mission: Relentless Customer FocusCustomer centricity is one of the most prominent areas of lip service and corporate self-assessments that don't match customers' reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity.The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience.Who we areThe Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.

Website: customer-institute.org

Employees: 20 - 49

HQ: N/A

Location: N/A, N/A, N/A

Revenue: Not Available

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The Customer Institute is a non-profit organization dedicated to promoting customer centricity and excellence in customer experience. With a global presence, the institute provides an independent view of customer realities and helps organizations hold themselves accountable for their commitment to customer centricity. The institute not only certifies the degree of customer centricity of organizations but also develops tools, methods, and approaches to help them advance their level of customer focus and create an ever-improving customer experience. The Customer Institute has a board of directors composed of experts, practitioners, authors, and educators from the field of customer centricity, and a larger group of contributors to their research and tool development. This diverse and knowledgeable team ensures that the institute's certification programs and tool recommendations incorporate the latest best practices from around the world. By providing an independent and unbiased view of customer centricity, the Customer Institute helps organizations of all sizes and industries create a culture of customer focus and deliver exceptional customer experiences.

Our Goal: Putting Customers First At The Customer Institute, we believe that customers should be at the center of every business. Unfortunately, many companies say they put customers first, but their actions don't match their words. We want to change that by providing an honest and independent view of how well organizations are really doing when it comes to customer centricity. We don't just give organizations a stamp of approval for saying they're customer-focused. We also help them actually become customer-focused by developing and sharing tools, methods, and approaches that work. Our goal is to help create a better experience for customers everywhere. Who We Are The Customer Institute is a non-profit organization that's not affiliated with any particular company or industry. Our team includes experts, practitioners, authors, and educators who are passionate about customer centricity. We have a diverse group of people who contribute to our research and tool development, and we have a global presence that allows us to provide a balanced view of customer centricity. We're not biased towards any one way of doing things, and we incorporate the best practices from