The Customer Officer Network (CON) is the only of its kind – a member-led peer-advisory network offering consummate insight into the vital issues the Customer officers are facing in India. It is established to grant a healthy opportunity where Customer Officers can share ideas, concerns, and build best practices in the Indian context, that will help them, their companies, and especially their customers succeed. It's a place where the leaders can swap over the innovative thoughts, gain knowledge of new techniques, share comprehensive knowledge, and share experience to uplift the bar and standards of customer service and experience that the Indian organizations are providing currently. The network provides a distinctive opportunity to learn about the most recent progress, developments and most successful techniques in managing the customers irrespective of the type of business, both from the Global and India leaders in customer service. As the Indian customer is becoming difficult to handle with passing time, the Customer officers are experiencing a never before situation. Customer officers are facing unexpected challenges in managing the customers and as they hold the responsibility from designing the strategy to day to day management of their customers, the CON provides a peer group of like-minded fellows, to support you in taking tough calls. The CON is committed towards elevating this imperative role of Customer Officers in business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused business results in member organizations.The CON is gathered to provide its members the prospect to:o Driving profitable customer behavior such as improved loyalty, greater share of wallet, decreased costs to serve, etc.o Creating a customer-centric culture by aligning employees and resources to rapidly and profitably meet customer needso Delivering and demonstrating value to the CEO, the Board, peers, and employeeso Acquire and Share convincing ideaso Develop and Disseminate with best practices of Customer Management in Indian Contexto Distinguish what works, what doesn't and whyo Peer learning Experience Sharing o Share your achievements.As a participant of the Forum you won't be browbeaten into the latest fads. You'll get independent credible assessment of the latest ideas and innovations, and instead of getting a sales pitch you'll be part of a robust discussion amongst your peers.

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