Utilities - Sydney, New South Wales, Australia
Customer Stewardship Alliance is about helping institutions get back to their true 'purpose' - being a force for long term good, in the name of customers, community stakeholders building an inclusive future in each and every decision.We are passionate about our mission to create and sustain organisational cultures built on trust because that is how great things get done. The organisations we admire are like the people we admire: authentic, personable, collaborative, resilient, humble at the same time ambitious for better things to come. When these are present in an organisation they are Customer Stewardship champions.Customer Stewardship is governed by eight foundational competencies to activate Collaboration, Courage to Change and Faster, Deeper Learning as shown in the graphical illustration below. That means being more responsive to customer and community imperatives and always forward-looking to positive change - these are defining traits of Customer Stewardship centred organisations.
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