Customer Value Foundation (CVF)
Management Consulting - New Delhi, Delhi, India
Customer Value Foundation (CVF) Employees
Customer Value Foundation (CVF) Details
World's leading expert in Total Customer Value Management. We help companies drive business results through the Customer, and increase profitability. We build Customer strategies, and Customer Bill of Rights, and Value of Customer. We measure Customer Value Added, the Voice of Employee, Voice of Customer, and Voice of competitor. We have started a Total CVM program globally and have worked with the Tatas, Godrej, GE Caps, Steel Authority, Chambal among othersThe steps to Total CVM (Total Customer Value Management) are:Aligning every function to the customer; discussions with key officers and assigning customer rolesIncorporating Customer Circles and propagating them.These will align the front line people and make them customer focusedAssessing unnecessary and irrelevant tasks from a customer viewpointTraining and certification of front line peopleListening to Voice of Employee, Voice of Customer, and Voice of Competitor. Voice of Employee will be captured through the Customer Circles and Employee Value Add, and the Voice of Customer and Voice of Competitor will be captured by Customer Value Added (CVA).For more call us at +91-11-26831226 or Mob: +91-9810060368Subscribe to our Customer Value weekly articles at http://customervaluefoundation.com/Contact.html
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