Management Consulting - Milano, Lombardia, Italy
It seems obvious that companies should aim at having satisfied customers. Satisfied customers usually return, tell other people about their experience and can pay more to partner with a supplier they trust. Statistics suggest that the cost of keeping a customer is only one-tenth of what it takes to find a new one. Therefore, when we win a customer, we must do whatever it takes to keep them.Conducting a customer satisfaction survey allows you to measure where you are in terms of customer satisfaction and retention, in other words, loyalty. But this is not the only reason, Customer Interviewing allows you to gain crucial information about your customers plans as well as their opinion of your products and services. Perhaps you thought speed was your competitive advantage, but your customers want scalability. Also, you may uncover your level of replaceability and how you compare to your competitors. You may discover that they are interested in a new trend in the market and need a supplier partnership to make the change. In response to the new needs of the market and of your customers, we have created CValue. A unique programme that collects objective Insights with which to create new strategies that meet your market's and customer's needs.Our projects are designed to collect information relevant to you which can be used to resolve your company's key issues across all areas of the Business and grow profit by increasing business potential and mitigating risk.
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