Management Consulting - São Paulo, State of São Paulo, Brazil
• Implementation of On-line Customer Service team and processes for Sales and Aftersales. • Implementation of systems for leads acquisition, distribution, KPI control and media attraction tracking. • Efficiency of online media (conversion into sales and cost per sale) • CRM via online channels and periodic phone calls • Online sales actions, involving all customer records and their social networks. • Main customer: GRUPO GRAND BRASIL, holding brands as Jaguar-Land Rover, BMW, BMW Motorrad, Toyota and Hyundai