DecisionCraft Software Australasia
Health, Wellness & Fitness - Sydney, New South Wales, Australia
DecisionCraft Software Australasia Employees
DecisionCraft Software Australasia Details
The private health insurance (PHI) market continues to be very competitive in Australia with insurers competing for new and younger members in a bid to strengthen underwriting performance.In such a bid, many private health insurers fail to be mindful of the various operational challenges, which results in financial losses. Many private health insurers (Health Funds) do not manage these operational challenges by systematically identifying and responding to them.We have recently identified potential savings of significant amount of monies in the business operations of Private Health Insurance industry. We estimate such savings may potentially exceed several millions of dollars.We have designed a digital solution that will deliver the Health Funds a sustainable control environment through ‘best practice' processes and controls.We did this by:* conducting business processes and system reviews,* scanning specific areas of the business to improve productivity,* providing a user friendly, digital solution on PHI policy information, and* providing control optimisation recommendation and support.We aim to assist Health Funds wherever possible within the business operations to increase productivity, improve member retention and thereby increase member satisfaction that will potentially contribute to net promote score performance.Over a decade of experience in private health industry allowed us to develop this solution in such a way that would address many challenges health insurers face. Our main focus is to assist health insurers with membership retention and productivity savings. Although this solution will be most useful to membership/call centre department, it can be used by sales, marketing, product team and as well as other part of the organisation (i.e. finance, actuarial, operations, etc.).
