Information Technology and Services - Burraneer, New South Wales, Australia
Up to 35% of all human errors are due to memory lapses, where a trained employee forgets a step, or a setting, or the correct sequence, and makes an error. The key to preventing memory gap errors is to have a readily available on-the-job performance aid -- because 10, 20, 30 page procedures were never designed as quick references. This is why we offer Process Picture Maps (PPMS). Created with a Microsoft Word add-in PPMs are concise, visual, lean job aids that are proven to improve safety, quality and productivity.
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