Dirby
Market Research - Colorado Springs, Colorado, United States
Dirby Employees
Dirby Senior Management
Dirby Details
Chances are, there is an abundance of untapped insight and opportunity in your existing customer base.- What do customers really expect from us? - Are we meeting those expectations?- Is customer churn on the horizon?- Are we missing out on revenue in our existing base?- Does our marketing message reflect the real value we offer?- Why are deals stuck in the pipeline?- How do I reverse engineer my most successful sales?- Does our product roadmap match customer needs?Asking your customers the right questions, in the right way, will uncover the insight you need to:- Improve the customer experience and improve customer satisfaction.- Increase customer retention and increase revenue from existing customers.- Be more effective in marketing, sales and product development.- Greater confidence and clarity in the customer experience and the path to growth.WHEN YOU BELIEVE YOU KNOW THE ANSWER, YOU FAIL TO ASK THE RIGHT QUESTION.It is human nature to be more candid with a third-party.It is also human nature for assumption and bias to impact how we seek out information. Rather than asking questions to uncover new insight, it is easy to ask questions that justify past decisions.A Voice of the Customer (VOC) interview program designed and completed by an experienced third-party will create space for candid feedback - and offer you and your team a new perspective.And your customers will feel valued, their insight worthy of more than a survey.CUSTOMERS WILL APPRECIATE THE INVESTMENT YOU MAKE IN IMPROVING THEIR EXPERIENCE.✔️ 84% of companies that work to improve the customer experience report an increase in their revenue (Forbes)A better customer experience encourages product adoption and expansion and generates more referrals and leads.But, customer experience should not be a byproduct of sales and marketing.Improving the experience of customers requires intention.And insight.Learn more at:www.dirbysolutions.comOr email:connect@dirbysoluti
