discourse.ai
SaaS - Concord, MA, US
discourse.ai Details
Talkmap is a revolutionary Conversational Intelligence and Automation platform company that transforms customer calls and chats into actionable intelligence in real-time. This provides Fortune 500 companies with ground-breaking insight into their customers and operations that enables them to deliver remarkable customer experiences and outcomes.Talkmap's patented AI-powered Machine Learning technology delivers conversational understanding with better-than-human accuracy, at scale, in a fraction of a second. Our event-driven architecture easily integrates into existing systems, unlocking insights important enough that customers made the effort to engage. Talkmap customers consistently identify Business Case values of $100M- $400M+ annually via: 1) New revenue generation driven by improved customer experience, retention, & acquisition 2) Operational improvements from enhanced Voice of the Customer insights, with alarms & signals of what's happening 3) Acceleration & improvement of omni-channel self-service while lowering costs & improving the Customer Journey (e.g. delivering inputs for accelerated automation, bot training, & ongoing automation improvement)It's Business Intelligence at the source.Better-than-human performance. Unsupervised learning. At scale. In real-time.
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