Douglas Call Centre Consultants
Outsourcing/offshoring - , ,
Douglas Call Centre Consultants Employees
Douglas Call Centre Consultants Details
Managing a call centre of any type can be both a complex and daunting task, even for the most seasoned of managers. The dynamic environment in which we operate in is one where, we have to balance the advance modern technology and the traditional management skills such as motivation levels across all staff, strategic future planning and delegation of workloads.The Douglas Consultancy can help improve your Call Centre Process and Systems making them more streamlined, productive and cost effective. We have built our experience through working frontline operations of all types of Call Centres within a variety of industry sectors, including Telecoms, Utilities, Leisure, Marketing, Telesales and Customer Service. The experience has been built from the floor in both Corporate and BPO environments and which allows us to create the most cost effective hybrid solution for your organisationOur aim is to ensure that your call centre as profitable as possible with strong margins and to add value to your business. We will help create an environment where the customer experience and journey creates strong brand loyalty. We know what makes a call centre buzz and how to get the best out of your people and we know how to use technology to the best advantage.Our Services Include Operational Process Review Organsation/ Structure Review Outsourcing partnering Technology Review Management Strategies Project Management and Implementation Call Centre Design Cost Reduction Strategies
