Telecommunications - Saint Petersburg, Florida, United States
Nicole Jacobs NicoleJ.dreamenergy@mail.com Phone: (727)485-6222JOB HISTORY:Various energy firms as places of employment such as Consumer Energy Solutions (CES), AGR Group, Nu View Marketing, JBor Energy Sales, American Power and Gas (AP&G) EDUCATIONAL ACHIEVEMENTS:Palm Beach College Associate of Arts DegreeFlorida Atlantic University Bachelors Degree of Communication Bachelors Degree of Arts and Humanities Religious Studies Certificate Media Work Several News Spots for FAU Radio Broadcasting Station Stuart Palm Beach Post News Article Printing WPBT News Programming in Miami to produce aired reports HealthRight Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.RetentionNational Magazine Exchange Responsible for handling cancellation and customer service callsCancellation to better assist customers Assists customers in magazine exchanges requiring re-pitching of product to retain24-7 InTouchReceived calls from several countries- Global call handling Advised customer on policies and procedures for Netflix.comHandled billing inquiries with adjustments made for customer resolutionSEARS 100% Commission Appliances Sales Consultant, Utilized Cashier both stationary and handheld, In person customer consultationsAGR Marketing Group Sales script on energy savings plans for gas and electric, Handled residential and corporate accounts Elite Communications Advised customer on policies and procedures for psychic hotline, Multi Line phone system over 200 psychic extensions JBor Energy Supply CompanySales script on energy savings plans for gas and electric, Handled residential and corporate accounts Royal Caribbean Cruise Line Sales script on savings on vacation services , Transferred customer to various departments- verification, customer service, etcComcast -Sales, Up-selling, Opening new accounts, Retention
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