EffectiveCAT
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About Effective CATEffective CAT is based in Adelaide, Australia and was founded in 2014 by ex-Genesys employees. Our team are a fast, nimble, dedicated team of technical specialists and business consultants. We are passionate about helping our customers getting it right the first time, every time; regardless of work experience, chosen channels, or existing solutions complexities.Effective CAT ProductsCAT — Contact Centre Analytics Tool CAT is a comprehensive predictive analytical software tool designed to enable contact centre managers and workforce planners to analyse and predict the impact of change in their contact centre environment.KickAAS — Automated Agent Scripting KickAAS is a highly intuitive web-based desktop application that allows the customer service agent to follow complex scripts. KickAAS has been developed to integrate into an existing Genesys environment providing immediate access to all Genesys interaction data such as Call Type, CallSubtype, Skill, Inbound, Outbound and other attached data.
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